HOW Dataevolve COLLECTS INFORMATIONM
We provide user support services to consumers using web-based tools and software as well as through telephone support of our users. These tools may include software that enables us to remotely access and control a userâ€™s computer with their permission. We require certain information and permissions from you to provide the Services. Some information we collect may be provided by the user directly such as when requested by a form or on the phone by a technician. Other technical information might be collected or accessed by or through our diagnostic and related tools as our computers work with yours to provide the Services.
TYPES OF INFORMATION Dataevolve COLLECTS
We will ask you when we need information that personally identifies you ("personal information") or allows us to contact you. In order to use the Services, the user must first typically register or provide certain identifying information. For online registration, we ask you to provide contact details (such as First and Last name, E-mail address, and phone number). Dataevolve uses this information to contact you regarding the product and/or services you have requested. This includes re-registration/renewal notifications, special offers, and surveys on improving our Services.
If you register for the Services, Dataevolve may collect credit card information, and other payment information. Like many companies, Dataevolve may use third party payment processing, payment gateways transactions to process and verify credit cards on our behalf. Dataevolve uses payment information to complete your transactions.
SUBSCRIBER( USER) COMPUTER INFORMATION:
We may also ask for information related to your (user) computer to provide the Service. As examples, this information may include: information about the date of purchase of your computer,
- type of computer
- identification number of your computer
- make and model of your computer and/or any computer hardware,
- software installed or peripherals attached to it,
- condition of the computer,
- system and registry data about software installations and hardware configurations, and error tracking files.
Generally, this information is required to provide personalized technical support to you, and to help us update our support tools and enhance our supported products lists.
While requesting support you may request for the problem to be resolved by enabling Dataevolve technicians to have access to and take control of your computer. Dataevolve uses software tools which enable you to grant control of your computer to an Dataevolve technician remotely over the Internet. This allows the Dataevolve technician to diagnose or correct problems without ever coming to the location of your computer. Dataevolve does not use the Remote Access software to access and control your computer without your consent and we request that you remain present when our technicians are doing so. Dataevolve technicians are trained in the use of this software and we take steps to limit access to confidential or sensitive information stored on user computer or network, avoid deliberate destruction of information on user computers or networks, and help avoid system problems. Dataevolve maintains specific internal policy and technical controls to limit how and whether our remote access tools may be used to assist you.
LIVE HELP SESSION RECORDS:
Dataevolve reserves the right to monitor and record on-line and off-line sessions between users and Dataevolve technicians for quality control and service-related purposes. Some uses of this type of information include improving the Service, customizing service plans, etc.
SECURITY AND INFORMATION SHARING:
We use a variety of security technologies, as well as administrative, managerial, and physical safeguards, to help protect personal information and other data we receive from unauthorized access, use, or disclosure. Sensitive data between us and the visitor happen over a secured communication channel (SSL) that helps with protection and encryption of that data. We do not store any sensitive payment information on site, all payment information is secured on the merchant provider's secured servers.
Our Services are not intended for use by anyone under the age of 13. Consistent with the Children's Online Privacy Protection Act, we do not collect or maintain information at our website from or sell products to those we actually know are under the age of 13.
NOTIFICATION OF CHANGES: